Privacy Policy

Effective Date: January 1st, 2026

Crowd Theory Entertainment ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name
Email address
Phone number
Mailing address
Payment information
Event details and preferences

SMS/Text Message Information:

Mobile phone number
Message content and frequency
Opt-in and opt-out preferences
Delivery and engagement data

Automatically Collected Information:

IP address
Browser type and version
Device information
Usage data and analytics

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our entertainment services
To process quotes, contracts, and bookings
To communicate with you via email, phone, or SMS text messages
To send appointment reminders, confirmations, and updates
To send automated text messages related to your service requests
To respond to inquiries and provide customer support
To process payments and prevent fraud
To improve our website and services
To comply with legal obligations

3. SMS/Text Messaging Practices

Consent: By providing your mobile phone number and opting in, you consent to receive text messages from Crowd Theory Entertainment. These messages may include:

Service quotes and estimates
Contract information and updates
Follow-up messages regarding your requests
Appointment reminders and confirmations
Automated notifications related to your bookings

Message Frequency: Message frequency varies based on your interaction with our services. You may receive messages as needed for quotes, contracts, confirmations, and follow-ups.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You may continue to receive non-marketing messages related to active bookings.

Help: For assistance, reply HELP to any message or contact us at [your contact information].

Costs: Message and data rates may apply based on your mobile carrier's plan. We do not charge for text messages, but your carrier may.

Carrier Liability: We are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist in operating our business (e.g., SMS platforms, payment processors)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition
With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access to your personal information
Correction of inaccurate data
Deletion of your information
Opt-out of marketing communications
Withdraw consent for SMS messaging

To exercise these rights, please contact us at [your contact information].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Crowd Theory Entertainment, Inc.
Email: booking@crowdtheoryent.com

By checking this box, you agree to receive text messages from Crowd Theory Entertainment related to quotes, contracts, follow-ups, and automated updates. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.